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Effective
communication and interpersonal interaction is important in health and social
care. When you are communicating with others depending who you are talking to
and the situation you are in. For example, communicating among your friends for
example, communicating amongst friends is more likely to be calm, although
working in a health and social care setting, you need to be professional. According
to the Care Value, one of the rules and guidelines that the health
practitioners has to follow is “Providing an effective communication and
relationships.” Communication is a two-way process and we use a lot of
different forms in communication.

 

There
are many different forms of communication that can be used in the health and
social care settings. Which are; text messaging, written, oral, singing,
symbols, touch, music and drama. Text messaging is proving more popular as technology,
professionals are using it more commonly. For example, in dentistry’s, text
messaging is being used to remind patients of their appointments instead of
sending letters and phone calls to them. Written communication is popular as
you can post it worldwide and you can also get your point across if you are not
there in person. Oral communication is important in health and social care, as
it helps the professionals to build a relationship with the service users.

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Interpersonal
interaction is a communication between people. There are several types of
interpersonal interaction, such as speech, language and non-verbal. As a health
practitioner, you should always be aware of what the client or a patient is
comfortable with and what they might not be saying with words, but you can tell
by their body language. There are many different types of non-verbal
communication, such as; posture, facial expressions, touch, reflective
listening. Posture is important because it sends a message to the person you
are talking to by the way that you are sitting or standing. For example, if a
doctor in a GP was slouching while assessing their patient. The patient may
think that the doctor is not showing any interest in their needs, which can
make them feel uncomfortable. Facial expressions is also important. For
example, If a social worker was talking to a young service user who has been
through abuse, The social worker has to keep there face remaining neutral and
professional without showing any emotions, so that the young service user can
feel comfortable talking about their situation.

Reflective
listening is important as it shows that you have been listening to what has been
said to you, which is a good listening skill. For example, a nurse would use
reflective listening with their patients. Another interpersonal interaction is
proximity, proximity is very important in health and social care as it is
important to respect someone’s personal space. For example, in a care home a
career may be looking after an elderly and they may feel intimidated if you
stood too close to them.

In
health and social care, effective communication and interpersonal interaction
is essential. You need to ensure you are using the preferred communication and
language needs of the service user and understand the different forms of
communication they may like to use.

 

P2

There
are many different theories of communication as we all have different opinions
on the way we communicate by processing information and understanding it. One
of the theories includes the communication cycle by Tuckman’s theory of the
group interaction. The communication cycle is the most important communication
as it is most effective in a care by understanding and reflecting. The
communication cycle involves a code that has to be translated. Communication is
a cycle because when two people are communicating they need to be understood of
what they are saying.

Michael
Argyle (1972) Argued that interpersonal communication was a skill that could be
learned as the same way as learning how to drive a car. He stated, “When you
drive a car you have to change your behavior depending on what is happening on
the road”. Which he means that you must watch out what you are doing all the
time and respond to everything by thinking first and them repeating until you
have come to a destination. So, Michael Argyle links this to interpersonal
interaction because you have to concentrate what is being said to you and think
about how you will be responding.

This
is then why he came up with the communication cycle because he believes there
is a way you must interpret what other people are saying and repeatedly process
your own behavior to communicate effectively back to them. This is an example
diagram of the communication cycle; you must really understand what the
person’s behavior is.

 

 

M1

One
of the theory that I will be talking about is communication cycle. The
communication cycle is a code that requires you to figure out what the other
person is saying. For example, in a hospital a nurse would be unable to give an
effective advice to a patient until she knows what the patient is feeling. This
can be done by following the stages of the communication cycle. While the
service user will be thinking about something they will like to say, then they
would code the message and send it to the individual. She will then decode the
message and then think about what has been said and respond in a way to help
the patient. For example giving a patient feedback.

 

The
second theory that I have also discussed in my p2, I will be giving more detail
with the effectiveness of the theory about Tuckman’s stages of group
interaction. There are different stages in Tuckman’s theory which includes:
Storming, forming, norming and performing. These can be passed over in health
and social care, allowing yourself and your colleagues to work together as a
group. Allows the beginning stages of Tuckman’s theory which is forming where
an individual first comes together. The second stage is storming which contains
arguments and disagreements on how the group should correctly be function,
which gets you to the third stage that is norming where a group is finally
coming together and consciously begin to agree on their group values. After
this the group then reach the fourth stage of performing together. This can be
used in health and social care setting to allow an effective communication and
interpersonal interactive between the health care professionals amongst each
other. This theory would allow 2 different groups or individual to come
together and understand the terms to be able to work together to overcome a
problem.

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